Support
Last updated 29 September 2026
There’s no account, so there’s nothing to log into or reset. Most questions are answered here.
How do I export a WhatsApp chat?
Do it on your phone: open the chat, tap the contact’s name, scroll down and tap Export chat, choose Without media, and send the file to WholeThing. WhatsApp on a computer often has only the last few months.
Which chats work?
Conversations between two people: a WhatsApp export, or screenshots from apps like Instagram, iMessage, Snapchat or Hinge. Group chats aren’t supported. A chat needs around 200 messages over at least two weeks, with both of you writing.
I bought a 7-Day Pass. How do I get it back?
Open the purchase screen and tap Restore a subscription.
Can I move an unlocked conversation to a new phone?
No. An unlock is a one-time purchase for one conversation on one installation, and it can’t be restored to another device or after reinstalling. You can import the chat again on the new phone; its first two findings are free.
How do I delete a report?
Long-press it in Your reports and delete it. The conversation and its report are removed from your phone.
What happens to my chat?
The privacy policy says exactly what stays on your phone and what leaves it.
Still stuck? Write to support@wholething.app.